Terms and Conditions.
1. Introduction
The purpose of these terms and conditions is to govern the use of our FLEXMAMI (ABN 33 651 589 936) Clarity Consultation services, which can also be described as Conscious Guided Inquiry. Which include but aren’t limited to providing insights on Astrology, Tarot, Human Design, Enneagram, Psychic and Intuitive services.
You agree to be bound by these terms and conditions by accessing or using our services. If you do not agree, please do not use our services.
We reserve the right to update or modify these terms and conditions at any time without prior notice. Continued use of our services after any changes constitutes your acceptance of the new terms.
2. Services
We offer a range of spiritual and intuitive services, collectively referred to as "Conscious Guided Inquiry and Clarity Consultations" designed to provide practical and insightful guidance.
These services include, but are not limited to, insights and consultations on Astrology, Tarot, Human Design, Enneagram, and other Psychic and Intuitive practices. Each service is tailored to the individual needs of the client and may involve a blend of these disciplines.
Clients should be open-minded and understand that results are influenced by personal beliefs and experiences.
All services are in $AUD.
Clarity Consultation
Every booking is categorised as a "Clarity Consultation," a personalised session that may incorporate Tarot, Astrology, Human Design, Numerology, or a combination thereof, depending on the client's preferences. Clients have the option to focus on one specific area or explore multiple disciplines during the session.
All materials, content and insights provided during these sessions are the intellectual property of FLEXMAMI, or the respective practitioners. Clients may use this information for personal guidance under their own discretion. However, public sharing, reproduction or distribution of session materials and content without explicit written permission is prohibited.
Clarity Consultation Eligibility
Our services are available to individuals aged 18 years or older. By using our services, you confirm that you meet this age requirement. Our reading approach is inspired by person-centered techniques, ensuring that each session is focused on helping clients develop tools and strategies that align with their personal guidance, values, and goals.
Free 30-Minute Readings for First Nations and African Diaspora in Australia
We offer free 30-minute Clarity Consultation readings to First Nations and African Diaspora communities in Australia. This initiative is motivated by our commitment to supporting communities often excluded from contemporary healing and coaching modalities. To register your interest, please email us at lillian@flexmami.com. Availability is limited, and appointments will be scheduled on a first-come, first-served basis as calendar openings arise.
In-Kind Offerings
We offer 75-minute Clarity Consultations in exchange for goods or services of equal dollar value. This method of value exchange aligns with our commitment to fostering community support and reciprocity, challenging traditional patriarchal resource distribution methods. Please submit your proposed value exchange for consideration to lillian@flexmami.com. If aligned with our values, you will receive a booking link to schedule your consultation.
Pay It Forward
We offer a "Pay It Forward" option for those who wish to support our free 30-minute readings for First Nations and African Diaspora communities. Pay It Forward options are available at $500 and $1000, which cover a 90-minute Clarity Consultation for you and support our mission. If you wish to contribute more generously, please contact us at lillian@flexmami.com.
Standard Clarity Consultation
As of July 2024, you can schedule a 75-minute Clarity Consultation for $300. This fee reflects the dedication, expertise, and depth of understanding brought to each session. These consultations are designed to provide actionable insights, empowerment, and personalised guidance, combining storytelling and contextualisation to meet your needs.
Event Registration
Participation in our events, including but not limited to tarot, astrology, yoga, and sound bath, requires advance registration through our website. Availability is limited and spaces are allocated on a first-come, first-served basis.
Full payment online is required at the time of registration to secure your spot in the event.
Event Cancellation and Refunds:
Cancellations made more than 48 hours before the event will receive a full refund. Cancellations within 48 hours of the event will not be eligible for a refund. In cases where the event is canceled by us, a full refund will be provided.
Participants are expected to conduct themselves respectfully during all events. We reserve the right to remove any participant who disrupts the event or violates the guidelines set by the facilitator.
Health and Wellness Disclaimer
Our yoga and sound bath events are intended for relaxation and spiritual well-being. They are not a substitute for medical treatment or professional health advice. Participants with existing health conditions should consult with their healthcare provider before attending.
By participating in our events, you acknowledge that you are voluntarily engaging in activities that may involve physical exertion. You assume all risk related to your participation and release us from any liability for injuries or damages that may occur.
Non Disparagement
Clients agree not to engage in any form of disparagement, whether verbal, written, or through any other medium. Disparagement includes any negative, critical, or harmful statements that may damage the reputation or goodwill of FLEXMAMI or associated practitioners. Feedback and a co-created experience during the service is encouraged.
3. Booking and Payment
Booking Process
Services can be booked through our online booking system via our website. All bookings are subject to availability.
Payment Terms
Payment must be made at the time of booking using the payment methods available on our website.
Pricing
Prices for our services are listed on our website and are subject to change without notice. All prices include Goods and Services Tax (GST) unless otherwise stated.
Refunds and Cancellations
You may cancel your booking via email up to 48 hours before the scheduled time, and receive a full refund. We do not accept rescheduling, so if this is required, please cancel and make another booking when availabilities are open.
Cancellations made within 48 hours of the appointment will be eligible for 50% of the fee returned. This is due to the fact that research and preparation is conducted ahead of every consultation.
No-Show Policy
If you do not attend your scheduled appointment, the session will be considered a no-show, and no refund of 50% will be provided. A “no show” is considered to be 15 minutes after your appointment is due to start. If you are late, the reading will still finish at the scheduled time.
4. Disclaimers and Limitation of Liability
General Disclaimer
Our services are provided for spiritual guidance and entertainment purposes only. They are not a substitute for professional advice, including legal, medical, or psychological advice.
No Guarantees
We do not guarantee specific outcomes from our readings. All interpretations and advice offered are based on our understanding and experience.
Limitation of Liability
To the extent permitted by law, we are not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the total amount paid by you for the service provided.
During a reading, you may seek clarification, however please note that no information shared is explicitly or implicitly advice. Once a reading has concluded, you are entirely responsible for how you use information sought and shared.
If you disclose any information discussed during the reading, or share any materials recorded during the reading to third parties, please note this is done at your own free will. We are not responsible for any outcomes.
5. Confidentiality and Privacy
Confidentiality
We respect your privacy and confidentiality. All information shared during readings will be kept confidential. If any content or imagery is shared, all identifiable information will be removed. Reviews solicited from the client will be shared on all FLEXMAMI owned channels, included but not limited to website, social media and email marketing.
Privacy Policy
We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). Please refer to our Privacy Policy for more details on how we collect, use, and protect your data.
Data Security
We implement appropriate security measures to protect your personal information from unauthorised access, use, or disclosure. However, we cannot guarantee the absolute security of your data.
6. Intellectual Property
Ownership
All content, including readings, text, graphics, logos, and images on our website, is our intellectual property and is protected by copyright laws.
Limited License
We grant you a limited, non-exclusive, non-transferable license to access and use our services for personal, non-commercial use.
Prohibited Uses
You are prohibited from reproducing, distributing, or commercially exploiting any content from our services without our prior written consent.
7. User and Client Conduct
Prohibited Conduct
You agree not to engage in any activity that is unlawful, offensive, or violates the rights of others. This includes harassment, fraud, and unauthorised access to our systems.
Termination
We reserve the right to terminate your access to our services if you violate these terms and conditions.
8. Governing Law
Jurisdiction
These terms and conditions are governed by the laws of the state or territory in Australia where our business is registered. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in that state or territory.
Dispute Resolution
In the event of a dispute, we encourage you to contact us directly to seek a resolution. If a resolution cannot be reached, the dispute may be referred to mediation or arbitration before any legal action is taken.
9. Force Majeure
Definition
A force majeure event is any event beyond our reasonable control, including but not limited to natural disasters, power outage, pandemics, and government actions, that prevents us from fulfilling our obligations under these terms.
Limitation of Responsibility
We are not liable for any delay or failure to perform our services due to a force majeure event.
10. Miscellaneous
Electronic Communication
By using our services, you consent to receive electronic communications from us, including booking confirmations, invoices, and other important information.
Website Availability
We make every effort to ensure that our website is accessible at all times. However, we do not guarantee uninterrupted access and are not liable for any downtime or technical issues that may affect your use of our services.
External Links
Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites, and you access them at your own risk.
Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
Entire Agreement
These terms and conditions constitute the entire agreement between you and us regarding the use of our services and supersede any prior agreements or understandings.
Contact Information
If you have any questions or concerns about these terms and conditions, please contact us at info@flexmami.com
11. Acknowledgment
Client Acknowledgment
By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.